FAQs

You can purchase tickets online at theboxoffice.ca, over the phone, or in person at our box office locations.

We accept Visa, Mastercard, and American Express for online and phone orders. In-person purchases may also include debit and cash.

Yes! Our online system allows you to select your seats for reserved-seating events. Some events may have general admission seating, which means seating is first-come, first-served.

No, we offer mobile tickets that can be scanned directly from your phone. You can also print your ticket at home if preferred.

Check your spam or junk folder first. Search the words "Your Eticket Is Ready". If you still can’t find it, contact our box office at boxoffice@Kelowna.ca or (250) 469-8940 for assistance.

All sales are final unless the event is canceled or rescheduled. Some events allow exchanges or ticket donations—check the event page for details.

If an event is canceled, you will be notified via email with refund instructions. Refunds are automatically issued to the original payment method unless stated otherwise.

Yes! Most tickets are transferable. Please contact theboxoffice at 250-469-8940 for assistance. 

Doors typically open 30–60 minutes before showtime but check your event confirmation or "Know Before You Go" emails for specifics.

Yes, most venues offer accessible seating. Please contact the box office in advance if you have specific requests.

Each event has different policies regarding age restrictions. Check the event page for details.

Late seating policies vary by event. Some performances may not allow entry until intermission.

Contact our team at boxoffice@kelowna.ca or 250-469-8940 to discuss your event and ticketing needs. We provide ticketing solutions for venues across Kelowna and the Okanagan.

We offer competitive pricing based on your event type and ticketing volume. Contact us for a customized quote.

Yes! We support multiple pricing tiers, presales, promo codes, and dynamic pricing strategies.

You will receive access to our event dashboard, where you can monitor real-time sales, reports, and attendee data.

Yes! We offer marketing support packages, including email campaigns, social media promotion, and placement on our website’s featured events.

You’ll receive a submission form to upload images, descriptions, and key details. Ensure artwork meets our size and quality guidelines.

Yes! You can create promo codes for pre-sales, specific customer groups, or limited-time offers.